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Reporting - Events

  • Updated

Table of Contents:

Overview

The Events tab allows you to monitor all system activities and API communication logs between your property and connected services.

This section is mainly used for:

  • Tracking ARI updates (Availability, Rates, Inventory) 
  • Monitoring configuration changes 
  • Reviewing booking-related system responses 

If something fails to sync, this is the first place to check.

Filtering & Navigation

You can filter the event list using:

  • Date 
  • Category 
  • Section 
  • Search bar (keyword or reference ID)

Available Category Filters

  • Services → Events related to property services or operational updates 
  • F&B Rooms → Food & Beverage and Rooms configurations or related changes 
  • Conditions → Booking conditions, restrictions, or policy updates

Table Reference – Events

Item More Information
(1) All / Succeeded / Failed Tabs

Filters events by processing status.

  • Succeeded → The action was completed successfully. 
  • Failed → The action encountered an error.
(2) Search Bars Search events using keywords, Tracking ID, or dates.
(3) Category Filter Filter by Services, F&B Rooms or Conditions.
(4) Section Filter Narrow results to a specific module (e.g., Rooms, Rate Plans, Restrictions).
(5) Response Body

Shows the system result of the event. 

  • Success → Operation completed correctly. 
  • Error message → Indicates validation issue, mapping error, or API rejection.
(6) Response POST Body Displays the payload sent to the system or partner. Useful for comparing what was submitted vs what was processed.
(7) External Link Icon Opens detailed event information in a new browser tab for deeper review.

🧠 How to Read Event Logs

Field Explanation
Tracking ID Unique reference number for the event. Provide this when contacting Support.
Hotel ID / Property ID Identifies which property the event relates to.
Timestamp Shows when the event occurred.
Category Classifies the event under Services, F&B Rooms, or Conditions.
Section Indicates which platform area triggered the event (e.g., Availability, Rate Plan, Room Setup).
Response Body Shows success or detailed error message.
Response POST Body Displays the exact data sent in the API call. Useful for troubleshooting mismatched values.

⚠️ When to Use the Events Tab

Use this section when:

  • Rate discrepancies from data push from a channel manager/ data you uploaded
  • Availability is not syncing 
  • Restrictions are not applied 
  • A connection shows unexpected behavior 
  • You need to confirm whether a push or pull action was successful

💡 Tip:

If multiple Failed events appear, review the Response Body and Tracking ID and share those details with Support for faster resolution.