What this article helps you do
Reporting Events lets you review system activity and communication logs for your property.
Use this page to:
- Check whether an update was successful
- Review failed events
- Find activity by status, date, category, or section
- Check what data was sent in an event
- Find the Tracking ID to share with Support
This is useful when something does not sync as expected, or when you need to confirm whether a change was processed.
Before you start
Events are mainly used for checking and troubleshooting.
If you see a failed event, review the event details first before contacting Support. The Tracking ID and Response Body help Support investigate faster.
Open Reporting Events
- Log in to your Property Account
- Go to Reporting
- Select Events
You will see the Events page.
Filter events
Use the filters at the top of the page to find the event you need.
You may see:
- All - shows all events
- Succeeded - shows events completed successfully
- Failed - shows events that returned an error
- Search fields - search by keyword, reference, or event detail
- Date - filters events by date
- Category - filters events by category
- Section - filters events by section
- Clear all - removes the filters you applied
Category filters
Use Category to narrow the list by event type.
You may see:
- Services - events related to property services or operational updates
- F&B Rooms - events related to Food & Beverage or room configuration
- Conditions - events related to booking conditions, restrictions, or policy updates
Check an event
- Go to Reporting > Events
- Use the filters to find the event you want to check
- Click the event from the list
- Review the event details on the right side of the page
- Check the Response body
- Check the Response POST body, if you need to see what data was sent
Understand event details
| Field | What it tells you |
|---|---|
| Hotel ID / Property ID | The property linked to the event |
| Tracking ID | The unique event reference to share with Support |
| Time | When the event was recorded |
| Category | The event category, such as Services, F&B Rooms, or Conditions |
| Section | The specific area linked to the event |
| Response body | The result returned by the system |
| Response POST body | The data sent in the event |
How to check if an event worked
Check the event status and Response body.
- If the event is under Succeeded, the action was completed successfully
- If the Response body shows
"success": true, the event was processed successfully - If the event is under Failed, review the error details in the Response body
- If the event failed, check the Response POST body to confirm what data was sent
When to use Reporting Events
Use this page when:
- Availability is not syncing
- Rates are not updating as expected
- Restrictions are not applying
- A service or condition update needs to be checked
- A channel or connection behaves unexpectedly
- Support asks you for a Tracking ID
Contact Support
If an event failed, or you are not sure what the event means, contact Bakuun Support at support@bakuun.com.
Please include:
- Property name
- Property ID, if available
- Tracking ID
- Event date and time
- Category
- Section
- Screenshot of the event details, if available