What this article helps you do
The Conditions page lets you review and manage property rules for room bookings, such as arrival and departure times, cancellation policy, deposits, taxes, fees, payment preferences, children, and pets.
Use this page to check that your room conditions are set correctly and update any details that are available for editing from your account.
Before you start
You need access to your Property Account.
Some settings can be updated directly from your account, while others may be view-only depending on your access level.
How to open Conditions
- Log in to your Property Account.
- Go to Settings.
- Select Conditions.
- Open the section you want to review or update.
Arrival and Departure
Use this section to review or update the check-in and check-out times for room bookings.
You may see:
- Check-in from and to time
- Check-out from and to time
- Last update details
Enter times in 24-hour format, if required.
After making changes, click Save.
Cancellation policy
Use this section to review or update the cancellation rules for your property.
You may see:
- Standard cancellation policy
- Flexible cancellation policies
- Cancellation cutoff timing
- Charge rate
- Number of nights or stay amount the charge applies to
The Standard policy is the default policy. Flexible policies may apply to specific rate plans depending on your setup.
If the policy allows more than one level, use the + option to add another cancellation level.
After making changes, click Save.
Bulk update cancellation policy
Use this option if you need to apply cancellation policy changes in bulk.
Watch the video below for the bulk update steps. If the video is not visible, contact Bakuun Support for help with bulk cancellation policy updates.
After completing the bulk update:
- Return to Settings > Conditions.
- Open Cancellation Policy.
- Check that the updated policy is showing correctly.
- Review the Last update details, if available, to confirm the latest update date, time, and user.
Deposit
Use this section to review or update whether a deposit is required for room bookings.
You may see:
- Charge percentage
- Whether the deposit applies to the first night or full stay
- Timeline, such as at reservation or before arrival
If you do not require a deposit, select the option shown in this section.
After making changes, click Save.
Taxes
Use this section to review or update tax or VAT settings for room bookings.
You may see:
- Charge percentage
- Type, such as Tax or VAT
- Applicability, such as included or not included
After making changes, click Save.
City tax
Use this section to review or update city tax settings for room bookings.
You may see charge types such as:
- Stay
- Person per stay
- Per night
- Person per night
- Percentage
- Incalculable
Check the charge amount and whether it is included or not included.
After making changes, click Save.
Fees
Use this section to review or update additional room fees.
You may see:
- Fee type
- Charge amount
- Applicability, such as included or not included
After making changes, click Save.
Additional taxes and fees paid at booking
Use this section to review or update additional taxes or fees that are paid at the time of booking.
You may see:
- Type, such as Tax or Fee
- Details
- Applicability, such as per night, per stay, or first night
- Multiplicator, such as guest, adult, or room
- Charge amount or percentage
Use the + option to add another row, if available.
If the tax or fee you need is not listed, use the request field and Send option, if available.
After making changes, click Save.
Additional taxes and fees paid at property
Use this section to review or update additional taxes or fees that guests pay directly at the property.
You may see the same types of fields as the Pay at Booking section, such as type, details, applicability, multiplicator, and charge.
Use the + option to add another row, if available.
If the tax or fee you need is not listed, use the request field and Send option, if available.
After making changes, click Save.
Payment preferences
Use this section to review or update payment requirements for room bookings.
You may see options such as:
- Request credit card for booking confirmation
- Request CVC code
- Pre-authorize card before arrival
If you do not accept or require a debit or credit card for bookings, select the option shown in this section.
After making changes, click Save.
Children
Use this section to review or update whether your property accepts children.
You may see rules for:
- Age range
- Charge
- Details
- Accommodation rules
If your property does not accept children, select the option shown in this section.
After making changes, click Save.
Pets
Use this section to review or update whether your property accepts pets.
You may see options for:
- Pet type
- Charge
- Details
- Applicability
If your property does not accept pets, select the option shown in this section.
After making changes, click Save.
How to check it worked
After making or requesting an update:
- Return to Settings > Conditions.
- Open the section you updated.
- Check that the information is showing correctly.
- Review the Last update details, if available, to confirm the latest update date, time, and user.
- If the information still looks incorrect, contact Bakuun Support at support@bakuun.com.
Contact Support
If a field is view-only, or you cannot make the change from your account, contact Bakuun Support at support@bakuun.com.
Please include:
- Property name
- Property ID, if available
- Section name, such as Cancellation Policy, Deposit, Taxes, or Pets
- What needs to be added, removed, or updated