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Store - Channels

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Updated

What this article helps you do

Connectivity lets you manage your property’s Channel Manager connection.

Once connected, your availability, rates, and restrictions can sync between Bakuun and the selected Channel Manager.

Use this page to:

  • Review available Channel Managers
  • Open channel connection details
  • Review or update authentication details, if required
  • Map rooms and rate plans to the Channel Manager
  • Connect or disconnect the Channel Manager
  • Review connection events

Before you start

You need access to your Property Account.

Before updating a channel connection, make sure you have:

  • Channel Manager credentials - username and password, if required
  • Room and rate plan details - the rooms and rate plans that need to be connected
  • Channel reference IDs - only if required by the Channel Manager

If you are not sure which rooms, rate plans, or reference IDs should be used, contact your Channel Manager or Bakuun Support before saving changes.

How to open Connectivity

  1. Log in to your Property Account
  2. Go to Store
  3. Select Channels

You will see the Connectivity page.

Review the Manage Channels list

The Manage Channels list shows the Channel Managers available for your property.

You may see:

  • Channel Details - showing the Channel Manager name
  • Integration - showing whether the integration is live
  • Status - showing the current connection status
  • Ellipsis menu - used to open connection actions

Statuses may include:

  • To start - the channel connection has not been started yet
  • Draft - the connection setup is in progress
  • Connected - the channel is connected

Open a channel

  1. Find the Channel Manager you want to review
  2. Click the ellipsis menu beside the channel
  3. Select Connect to start or continue the setup
  4. Select Manage to review connection information, if available
  5. Select Details to view channel information, if available

After opening the channel, you will see the Channel Details page.

Review Channel Details

The top of the Channel Details page shows the main connection information.

You may see:

  • Channel ID - the Bakuun channel reference
  • Channel Name - the Channel Manager name
  • Last update - the latest update date and time
  • Property ID - the property ID linked to the channel, if required
  • Status Connection - the current connection status

The page may include these tabs:

  • Authentication
  • Mapping
  • Status
  • Events

Review or update Authentication

Use the Authentication tab to review or update the credentials required by the Channel Manager.

  1. Open the Authentication tab
  2. Check the username
  3. Enter or update the password, if needed
  4. Click Save

You may see a Reveal password option if your access allows it.

If the Channel Manager does not require credentials, this tab may not show editable fields.

Map rooms and rate plans

Use the Mapping tab to select which rooms and rate plans should connect to the Channel Manager.

  1. Open the Mapping tab
  2. Select the room you want to map
  3. Select the rate plans you want to map
  4. Enter the Channel Ref.ID for the room, if required
  5. Enter the Channel Ref.ID for each rate plan, if required
  6. Click Save

Before saving, check that:

  • All room and rate plan lists are expanded - so you do not miss any hidden items
  • Every required rate plan is selected - so the mapping is complete
  • Channel Ref.ID fields are correct - if your Channel Manager requires them

Update the connection status

Use the Status tab to connect or disconnect the Channel Manager.

  1. Open the Status tab
  2. Check the Current Connectivity Status
  3. Under Update Connectivity Status, click the available action
  4. Click Connect to activate the connection
  5. Click Disconnect only if you need to stop the connection

When connected, availability, rates, and restrictions can sync between your property and the Channel Manager.

Important: Do not use Erase ARI unless Bakuun Support or your Channel Manager has instructed you to do so.

Review connection events

Use the Events tab to review recent connection status changes.

You may see:

  • Status change - showing what changed, for example Draft to Connected
  • Date and time - showing when the change happened
  • IP address - showing where the change was made from
  • Location icon - showing event location details, if available

This is useful when checking when a channel was connected, disconnected, or moved between setup statuses.

How to check it worked

After updating a channel connection:

  1. Return to the Manage Channels list
  2. Check the channel status
  3. Open the channel again
  4. Go to the Status tab
  5. Confirm the Current Connectivity Status shows the expected status
  6. Go to the Events tab
  7. Confirm the latest status change is recorded

If the channel does not connect, check:

  • The authentication details are correct
  • The required rooms and rate plans are mapped
  • Required Channel Ref.ID fields are filled in
  • The channel status was updated from the Status tab

Contact Support

If you cannot connect, disconnect, map, or update a channel, contact Bakuun Support at support@bakuun.com.

Please include:

  • Property name
  • Property ID, if available
  • Channel Manager name
  • Channel ID, if available
  • Current connection status
  • Room Ref.ID, if mapping related
  • Rate Plan Ref.ID, if mapping related
  • What needs to be added, removed, or updated

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